Can I cancel my order after I’ve placed it?
Unfortunately, you will not be able to cancel your order once you have paid for your order. If you are unsatisfied with your order, you have the option of exchanging your order with another item (our exchange policy applies).
Can I amend my order after I’ve placed it?
Unfortunately, you will not be able to cancel your order once you have paid for your order. If you are unsatisfied with your order, you have the option of exchanging your order with another item (our exchange policy applies).
I’m missing an item from my order, what should I do?
We are sorry that there is a missing item from your order.
We may have sent you a Whatsapp message or email regarding the following:
- We have sent your items in separate parcels, therefore some of your items will be arriving separately.
- The item(s) that you have ordered is out of stock.
- We are in the midst of sourcing your items from our supplier, therefore their delivery times may be slightly different to those items being delivered from our showrooms.
If you have an item missing from your order, please let us know within 7 days of receiving your order and our customer service team will assist you accordingly.