All goods sold are not refundable.
For clearance items:
All sales of clearance items are final. You shall not be eligible for any cancellation, replacement or exchange of such clearance items.
For non-clearance items:
For any replacement or exchange request, please contact our customer service team via Whatsapp or email within 7 days of the goods being delivered to you. We will automatically reject any request that is made after this period.
- If you are not completely satisfied with your order:
You may request for an exchange of your order for another item (return postage and re-delivery postage will not be borne by us, our returns policy applies).
- If you have received a faulty item:
You will be required to submit picture evidence to our customer service team. We do check that our items are functioning and in good condition prior to despatch of your order, therefore, we will review your request on a case-by-case basis:
- For items where we are able to replace the faulty part, we will deliver that part to you as soon as possible. Replacement postage for the replacement part will be borne by us.
- For items where we are unable to replace the faulty part, we will request that you return the original item to any of our stores and you will be eligible for an exchange (return postage and re-delivery postage will not be borne by us, our returns policy applies).
When exchanging an order, you will be able to choose an alternative item of the same price or higher price. In the event that you select an alternative item of a higher price, you shall be required to top up for any such additional amount.
**Please note that we will only despatch your exchanged item once we have received the original item at our stores and additional payment for re-delivery of the exchanged item.