Terms & Conditions

When you browse or place an order on our website, Whatsapp or social media platform, you are deemed to have agreed to comply with and be bound by our terms and conditions. These terms and conditions stated below shall be binding and shall form the basis of an understanding between you as the customer and us as a business.

 

1) Orders

 

Can I cancel my order after I’ve placed it?

Unfortunately, you will not be able to cancel your order once you have paid for your order. If you are unsatisfied with your order, you have the option of exchanging your order with another item (our exchange policy applies).

 

Can I amend my order after I’ve placed it?

Unfortunately, you will not be able to cancel your order once you have paid for your order. If you are unsatisfied with your order, you have the option of exchanging your order with another item (our exchange policy applies).

 

I’m missing an item from my order, what should I do?

We are sorry that there is a missing item from your order.

We may have sent you a Whatsapp message or email regarding the following:

  • We have sent your items in separate parcels, therefore some of your items will be arriving separately.
  • The item(s) that you have ordered is out of stock.
  • We are in the midst of sourcing your items from our supplier, therefore their delivery times may be slightly different to those items being delivered from our showrooms.

If you have an item missing from your order, please let us know within 7 days of receiving your order and our customer service team will assist you accordingly.

 

​2) Installation Services

 

Type of Lights

Installation Charges per Light (RM)

Downlight (Non-Looping Point)

30

Downlight (Looping Point)

50-70

LED Wall Lamp

35-80

LED Ceiling Lamp

80 – 150

Fluorescent Lamp / Wall Lamp

25

Outdoor/Spotlight/Ceiling Lamp

25 - 300

Deco/Chandelier/Crystal Lamp

300 – 1000

 

If you wish to add-on our installation services, please whatapps us within 24 hours from your order.

 

Within 2 working days of placing your order, our customer service team will contact you via Whatsapp. When you select our installation service, you can also inform our customer service team on your preferred date and time for us to deliver and install your items for you.

 

Please note that installation charges shall have to be paid prior to delivery of the items.

 

For installation at all other parts of West Malaysia that are outside of Kuala Lumpur and Selangor, additional delivery charges may apply.

 

In the event that no one is available at your chosen delivery location at the agreed date and time, our installation partner will wait for an additional 15 minutes before returning to our stores. The cost of re-delivery shall be borne by you.

 

Once we have installed your item(s), you will be asked to sign a form confirming that your item(s) have been installed to your satisfaction. This information will be retained and relied on by us and shall be deemed conclusive evidence that we have completed our installation services in a proper manner. By signing the form, you have waived your rights to bring any claims or dispute against us for the installation services. Therefore, any claim or dispute at a later stage in relation to our installation services shall not be entertained.

 

​3) General Delivery

Our general delivery fees which we have stated below only applies to delivery to addresses within West Malaysia.

 

For delivery to East Malaysia, please contact our customer service team for further assistance. 

 

We endeavour to deliver your items to you approximately within 7-10 working days from your order date. For general delivery without installation services, you will not be able to select your preferred date and time for the delivery.

 

Should you need your order sooner, please contact our customer service team and additional charges may apply.

 

Areas

Delivery Fee

 

 

 

Kuala Lumpur

 

For orders of RM390 and above

  • Free delivery

 

For orders lesser than RM390

  • Weight based shipping fee

 

 

 

 

Selangor

 

 

For orders of RM700 and above

  • Free delivery

 

For orders lesser than RM700

  • Weight based shipping fee

 

 

 

All other areas within West Malaysia that are outside of Kuala Lumpur and Selangor.

 

 

For orders of RM3500 and above

  • Free delivery

 

For orders lesser than RM3500

  • Weight based shipping fee

 

 

If you have ordered a number of items, some of the items may be delivered separately.

 

  1.  

​4) Click & Collect (Pay Online , Collect In-Store)

You are required to pay up-front for your items when you check out online.

 

Within 2 working days after placing your order, our customer service team will reach out to you, whereby you would be able to decide which of our stores that you would like to collect your order from.

 

We endeavour to ensure that your items are available for collection from our store approximately within 7-10 working days from your order date. Should you need your order sooner, please contact our customer service team and we will try to accommodate to your request.

 

You will need to have your order confirmation with you in order to collect your items from the store.

 

We will hold your item for 7 working days. If you need to extend this for another 7 working days, just contact our customer service team.

 

If you fail to collect your items from our store within the stipulated timeframe, we shall be entitled to cancel your order and refund your order, whereby 4% of the total amount of your order will be deducted from the refund amount as processing and administrative fee.  

 

​5) Out of Stock Items

Items listed on our website are supplied subject to availability.

 

Within 2 working days after placing your order, if an item is out of stock, we will inform you as soon as possible whereby you can decide  -

  • to wait for your order to become available, whereby we will inform you about the tentative availability date; or
  • to choose an alternative item of the same price or higher price. In the event that you select an alternative item of a higher price, you shall be required to top up for any such additional amount.

 

​6) Unsuccessful delivery attempts

If there is no one available at the delivery address to receive your orders and deliveries are not successful or delivery is refused, the goods may be returned to us.

 

All delivery charges for return of items to us as well as the redelivery of items to you shall be at your expense, even if the original delivery was free.

 

 

7) ​​​​​​Refund, replace and exchange policy

 

All goods sold are not refundable.

 

For clearance items:

All sales of clearance items are final. You shall not be eligible for any cancellation, replacement or exchange of such clearance items.

 

For non-clearance items:

For any replacement or exchange request, please contact our customer service team via Whatsapp or email within 7 days of the goods being delivered to you. We will automatically reject any request that is made after this period.

 

  1. If you are not completely satisfied with your order:

You may request for an exchange of your order for another item (return postage and re-delivery postage will not be borne by us, our returns policy applies).

 

  1. If you have received a faulty item:

You will be required to submit picture evidence to our customer service team. We do check that our items are functioning and in good condition prior to despatch of your order, therefore, we will review your request on a case-by-case basis:

 

  • For items where we are able to replace the faulty part, we will deliver that part to you as soon as possible. Replacement postage for the replacement part will be borne by us.

  • For items where we are unable to replace the faulty part, we will request that you return the original item to any of our stores and you will be eligible for an exchange (return postage and re-delivery postage will not be borne by us, our returns policy applies).

 

When exchanging an order, you will be able to choose an alternative item of the same price or higher price. In the event that you select an alternative item of a higher price, you shall be required to top up for any such additional amount.

 

**Please note that we will only despatch your exchanged item once we have received the original item at our stores and additional payment for re-delivery of the exchanged item.

 

 

8) Return Policy

If you are eligible to request for replacement or exchange, in order to return any items to us:

  1. Our team will generate a return slip for you with the designated return address. Please insert this return slip together with your order when returning any items to us.

  2. Please note that the following:
  • If a member of our customer service team receives a parcel without a return slip, we will inform you that we will keep your parcel for 28 days for you to arrange collection. If the parcel is not collected within 28 days of notification, we reserve the rights to dispose of the goods as we see fit.
  • Please ensure that you return all components of your item in its original condition and packaging.
  • You should also include any free items, bulbs or parts that were included in your original delivery.

 

  1. We do not cover your return postage. If you decide to return your order to our store, postage shall be fully born by you.

 

  1. We shall not be held liable if your shipment is lost or damaged during the return transit. We strongly encourage that you use a recorded delivery service and retain your proof of posting in case the parcel gets lost or damaged and you need to make a claim from your chosen courier. For your further protection, we suggest that you consider making your own separate insurance arrangements.

 

  1. Please bear in mind that all returned items are subject to inspection and evaluation by our customer service team. Our receipt of the returned goods does not indicate our acceptance of your request to return the items.

 

  1. If the returned item shows sign of wear off, modification, prior installation, prior usage or damages (including damages that was caused during return transit), we will not process an exchange for such items. In such a circumstance, we will inform you that we will keep your parcel for 28 days for you to arrange collection. If the parcel is not collected within 28 days of notification, we reserve the rights to dispose of the goods as we see fit.

 

Should you need further assistance, please contact our customer service team and we will be happy to guide you through this process.